Lunch & Learn with SAP – The Path to the new normal for Insurance and Banking

It is increasingly clear that our era will be defined by a fundamental schism: the period before COVID-19 and the new normal that will emerge in the post-viral era: the “new normal.” Now, more than ever, Banking and Insurance providers need real-time insights to help them make data-driven decisions and better collaborate with their customers, their employees as well as their partners.

Please join us for a live interactive webinar during which Yasmin Beddek, Enterprise Account Director will host Timm Schindler, Program Manager AOK Plus (AOK is the largest statutory health insurer in Germany) and Nadeem, Shaikh, Sr. Manager, Enterprise Producer Management at a Leading Insurance provider in the United States. The conversation will revolve around industry-specific challenges and opportunities.

The webinar will allow you to learn how world-class organizations are using customer experience tools to:

  • Increase agent and employee satisfaction and engagement by delivering timely, accurate compensation reports and payments.
  • Compete for external agent loyalty by offering better service.
  • Build and integrate a digital Commerce platform and marketplace where other providers could offer their services online.

As we navigate this unprecedented era, SAP remains focused on ensuring the health, well-being, and livelihoods of our employees, customers, and communities. Visit Practical Help to Tackle COVID-19 Disruptions to access free technologies and current resources that can support and guide your business forward. 

Organizer: SAP, Cookhouse Labs, msg global, Canidium

Venue: On Demand (recording of a live virtual webinar)

Duration: 1 hour, 28 minutes

AGENDA

11:00 AM – Keynote: Current challenges and industry trends

11:15 AM – Voice of Customer on Commissions – Canadium

11:30 AM – Customer Story: A Leading Insurance provider in the United States

11:45 AM – Voice of Customer on Commerce Cloud – MSG

12:00 PM – Customer story: AOK: The largest statutory health insurer in Germany

12:15 PM – Q&A and Closing Thoughts