Introduction to Design Tools

Intro Design Tools
Innovation is about more than having unique ideas — it’s about successfully conveying those ideas to potential customers and sponsors. A great mockup can help secure useful feedback and valuable buy-in, enabling you to turn your idea into a real business solution.
 
However, how can you create this mockup and most importantly, which tool should you use? There are 7 key factors to consider. 
 
Join us for a free 45-minute Introduction to Design Tools session! Our Senior UX/UI Designer shares the top 7 tips to help you find the right design tool for you.
 
Location

Online, virtual

2 Day – Design Thinking Training

Learn how to apply Design Thinking principles to tackle complex problems within your organization.

Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.

Apply and Become an Innovator!

Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first serve basis. 

Learn more about our Membership Options here.

Location

Online, virtual.

By the end of the two-day Design Thinking Training, you will be able to:

  • Define Design Thinking, and apply Design Thinking methodologies to achieve your business needs
  • Identify how Design Thinking is being applied in a variety of industries to solve essential challenges
  • Apply Design Thinking concepts to effectively empathize with and interview customers
  • Facilitate Design Thinking Sprints to solve problems.
  • Apply a ‘toolkit’ of activities to use within your organization and daily work to find efficiencies
  • Ask the right questions to aid in solution development

2 Day – Design Thinking Training

Learn how to apply Design Thinking principles to tackle complex problems within your organization.

Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.

Apply and Become an Innovator!

Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first serve basis. Non-members will be contacted with additional informational regarding costs and to discuss membership registrations.

Learn more about our Membership Options here.

Location

Toronto, ON, Canada

By the end of the two-day Design Thinking Training, you will be able to:

  • Define Design Thinking, and apply Design Thinking methodologies to achieve your business needs
  • Identify how Design Thinking is being applied in a variety of industries to solve essential challenges
  • Apply Design Thinking concepts to effectively empathize with and interview customers
  • Facilitate Design Thinking Sprints to solve problems.
  • Apply a ‘toolkit’ of activities to use within your organization and daily work to find efficiencies
  • Ask the right questions to aid in solution development

THIS EVENT HAS BEEN SOLD OUT

2 Day – Design Thinking Training

Our gift to you in these challenging times: Open and Free for Insurers, Reinsurers, Brokers, Insurance-Related Startups, and Academia.

Learn how to apply Design Thinking principles to tackle complex problems within your organization.

Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.

Apply and Become an Innovator!

Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first-serve basis. Non-members will be contacted with additional information regarding costs and to discuss membership registrations.

Learn more about our Membership Options here.

Location

Toronto, ON, Canada

By the end of the two-day Design Thinking Training, you will be able to:

  • Define Design Thinking, and apply Design Thinking methodologies to achieve your business needs
  • Identify how Design Thinking is being applied in a variety of industries to solve essential challenges
  • Apply Design Thinking concepts to effectively empathize with and interview customers
  • Facilitate Design Thinking Sprints to solve problems.
  • Apply a ‘toolkit’ of activities to use within your organization and daily work to find efficiencies
  • Ask the right questions to aid in solution development

Blockchain & Group Benefit Coordination: Learnings & Wrap Up

Blockchain has been one of the most talked-about technologies of 2017, with some even calling it the most revolutionary technology since the widespread use of the Internet.

How will blockchain technology affect the insurance group benefits coordination process?

Over the course of a 5-week sprint, Cookhouse Lab’s blockchain & group benefit coordination project team went on a mission to find out. Using the lab’s design-thinking methodology, the team identified key customer and business pain points within the current coordination of benefits journey, developed a future state blockchain-based process, and created a set of wireframes for the MVP. Finally, they were able to leverage resources from the project’s build partner, msg global, to build a final MVP based on their wireframes and processes. 

The proposed blockchain & group benefit coordination MVP

The team’s MVP enables policyholders, covered by multiple insurance companies, to submit an extended healthcare claim (eg, vision, physio, massage) once to their primary provider. The claim will be adjudicated by the primary provider, then passed on via a blockchain to the secondary provider, who will adjudicate the claim for the remainder of the balance. 

Technology used to build the MVP

This MVP was built with Hyperledger Fabric and hosted on Amazon Web Services (AWS). The former is a blockchain framework implementation that was originally contributed by Digital Asset and IBM. This framework allows for various components, including consensus and membership services to be plug-and-play. The latter is a secure cloud computing service which provides the necessary database storage.

How will this blockchain MVP benefit group benefit coordination?

Although the benefits of this solution are primarily customer-focused, insurers will also undoubtedly gain from this technology. Here are two of the major ways in which this MVP will improve the group benefit process:

  • Time efficiency: Policyholders would no longer need to submit claims multiple times when covered by multiple providers, which will enable policyholders to more easily receive the compensation they are entitled to.
  • Cost efficiency: Secondary insurers would benefit too. By receiving claims directly from the primary insurer, they can place more trust in the claim information, and avoid the resource cost of reaching back to the customer for further details.

What are the limitations of blockchain?

While building an MVP for blockchain in a 5-week sprint is a huge accomplishment, it is still important to be aware of its limitations. This technology is still in its infancy, which means that development protocols are still being established and roadblocks are found often. 

What’s next for blockchain technology?

While blockchain does have limitations, we can be optimistic in assuming the above issues will be rectified in due time. As the technology increases in sophistication, and as new consensus protocols are developed and implemented, blockchain will continue to become a more viable and efficient solution.

Ultimately, what it comes down to is that this technology offers a fantastic solution for transactions that take place across multiple parties. For this reason, and those detailed in the diagram below, blockchain lends itself well to solving the Coordination of Group Benefits use case.

Next steps for the Blockchain & Group Benefits Coordination MVP

Whenever a project comes to completion in Cookhouse Lab, organizations involved in the project assess the MVP internally before deciding on next steps. For this project, organizations will meet again in early 2018 to determine next steps. 

Want to get involved with blockchain?

We want to thank our participating members The Co-operators, Great West Life, Manulife and Sunlife on bringing their innovative minds together for this project! If your organization is interested in joining this group of innovators for the next steps for this project, please contact us.

But wait! This innovative fun doesn’t stop there. Cookhouse Lab is gearing up for 2018, and we’ve already planned some exciting sprints. Check them out!

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The Future of Transportation, Autonomous Vehicles: Project Update

Most manufacturers have announced plans to bring semi-autonomous vehicles to the market by 2020, but would you take your hands off your steering wheel while driving 100 km/h? 

How would insurers determine risk if drivers continue to have less influence on the control of vehicles? 

How would you behave if you were driving next to an autonomous vehicle? How will the relationship between auto insurers and manufacturers change when this technology is widely implemented? 

Here is a glimpse of the project team’s progress so far. 

Our problem statement

Throughout this project, our main goal has been to explore how drivers will react to the boom of autonomous vehicles. The team’s mid-project problem statement has been iterated to:

“Drivers today are uncertain about the adoption or transition to autonomous vehicles”.

Focused on the barrier mentioned above, our conclusion is that the quicker drivers adopt autonomous vehicles today, the faster society can get past the “messy middle” transition period where vehicle collisions are projected to increase before dropping significantly when fully autonomous are widely adopted.

Hypothesis on the overall risk for auto insurers

90% of collisions today are caused by human mistakes.  A future with only partial adoption of autonomous vehicles would see the risk for auto insurance increase, given the uncertainty of how human drivers would react to self-driving behavior.

The hypothesis made was that the overall risk portfolio for auto insurers will reduce with the further adoption of self-driving capabilities. 

One of the forerunners in autonomous vehicles is Tesla Motors, who introduced their auto-pilot autonomous technology in 2015.  Tesla recently partnered with AVIVA in Canada to launch their joint InsurMyTelsa offering. It will be interesting to see how insurance companies interpret risk as more autonomous vehicles hit the road. 

Cookhouse Lab experiences the future of transportation at GM

Exploring the evolving relationships between insurers and auto manufacturers, the project team set up an experiential day with GM to learn more about their semi-autonomous Cadillac CT6.  The team wanted to explore potential partnerships that would allow for collaborative efforts to make driving safe while providing drivers additional peace of mind. 

Working towards a minimum viable product (MVP)

With insight from one of the main auto manufacturers, the project team is looking to iterate on their minimum viable product to incorporate the following:

A new and adaptive multi-factor autonomous vehicle risk rating that would have a dependency on the level of autonomy adopted

The valuation of the proposed solution to evaluate business viability

New ownership models that would move the autonomous vehicles conversation to autonomous transportation

In the 1960’s, the Jetsons graced the small screens of families around the world.  Although I wasn’t around for the initial broadcast, I was fortunate enough to watch reruns.  I didn’t own a car or even a license, but I was fascinated by how Elroy, the young boy on the show, was able to travel throughout his day without the need to drive.  Elroy was able to do this by utilizing self-piloted personalized pods.  Close to 60 years later, we are finally on the verge of significant self-driving capabilities in vehicles but there are still some intrinsic barriers in place and many questions to answer. Stay tuned for our final project MVP! 

Project Participants

  • Munich Re
  • KPMG
  • Wawanesa Insurance
  • The Co-Operators
  • RSA
  • IBC

Subscribe to our newsletter to find out the final outcome of our autonomous vehicles project. 

Want to join in on the innovation action?! Check out our upcoming innovation projects below:

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Blockchain & Group Benefit Coordination: Project Update

Blockchain has been all the buzz and last week, Cookhouse Lab kicked off our second project in our Blockchain series. During this four week sprint, the project will delve into group benefit coordination to produce a prototype using Blockchain technology to improve the coordination of benefits process.

The problem and what we have learned to date:

The group benefit coordination process occurs when a customer is covered by multiple insurance providers, requiring the customer to submit a single claim multiple times to receive their full coverage entitlement.

In Week One, the team worked together to develop a joint understanding of the current state journey, and pains felt by both the insurers and customers within. This led the team to their initial problem statements:

“As a customer, submitting extended healthcare claims when covered by multiple insurers is complicated and confusing. I am required to submit multiple times, often have to call in, and it takes a long time for me to get my money back.”

“As a second/tertiary insurer [in the Coordination of Benefits process] I don’t know whether the shared information in an EOB (Explanation of Benefits) is valid. This can lead to required resubmissions which result in higher effort, cost, and lower customer satisfaction.”

<<< Obsessed with Blockchain? Find out what kind of future we would find ourselves in with this technology. >>>

Next milestone:

  • Build out the future state process
  • Conduct customer testing and develop wireframes
  • Gather requirements with our build partner, msg global solutions
  • Develop the Blockchain prototype using Hyperledger technology

Participants:

  • The Co-operations
  • Great West Life
  • Manulife
  • Sunlife

Our project MVP will be unveiled in just two weeks! Continue to follow us on our co-creation and open innovation journey by subscribing to our blog and news updates

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The Effect of Autonomous Vehicles on Insurance

What if I told you that in just twenty years, it is estimated that there will be 23 million autonomous vehicles on highways in the US?

How does it make you feel? Uneasy? Excited? Both?!

The technology for autonomous driving has arrived. And with that, change is inevitable. Here are some of the ways this technology will shift the insurance industry:

Premium Shifts

When buying auto insurance today, accident liability rests on the driver of the vehicle. So what happens when the driver is removed from this equation? While many debate that the accident rate will drop once autonomous driving is widely implemented, it’s impossible to presume that this rate will be reduced to zero. This means that accident liability still exists – but will shift away from the driver.

In the UK, the Department of Transport has unveiled a plan for two-in-one insurance products for autonomous vehicles. This product covers both the risk of the motorist when they’re driving and the car when it is in autonomous mode.

Scott Mclaren, Executive VP and Chief Marketing Officer of Fortegra, explains an alternative possibility where premiums could be passed off to other parties including the auto manufacturer, software designer, or even the government.

Regulation Shifts

As society norms shift with the usage of autonomous vehicles, the terms used in insurance today could become fuzzy. This, in turn, will necessitate a shift in regulations.

What is considered to be negligent driving today will be radically different from what is considered negligent driving with an autonomous vehicle. For example, taking your eyes off the road while driving today would be extremely dangerous and considered negligent, but will this still apply when the car is automated? 

Product Shifts

As more people start to use autonomous vehicles, new products will need to be introduced to complement their usage.

An example of this is cyber-insurance. Autonomous vehicles are connected devices, and as such, they will need to be protected against the same threats that computers face. These threats include something as simple as a system error to something more severe like a criminal or terrorist hijacking – which will be a new avenue that underwriters will need to explore.

Infrastructure is another avenue that needs to be explored. As the responsibility of driving shifts away from the driver towards artificial intelligence, the data that is uploaded for analyzing will increase. This means that servers will also need to be insured.

Change is coming to the industry, and the earliest movers will have the most to gain. If your organization wants to be a part of this movement, co-create with us on our upcoming autonomous vehicle project

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