Join our free intro to learn more about what Design Thinking is and how we use it in the insurance industry. Walk away with clarity on the first two key steps to get you moving to an innovative idea!
Location
Online, virtual
Join our free intro to learn more about what Design Thinking is and how we use it in the insurance industry. Walk away with clarity on the first two key steps to get you moving to an innovative idea!
Online, virtual
Join our free intro to learn more about what Design Thinking is and how we use it in the insurance industry. Walk away with clarity on the first two key steps to get you moving to an innovative idea!
Online, virtual
Join our free intro to learn more about what Design Thinking is and how we use it in the insurance industry. Walk away with clarity on the first two key steps to get you moving to an innovative idea!
Online, virtual
Online, virtual
Join our free intro to learn more about what Design Thinking is and how we use it in the insurance industry. Walk away with clarity on the first two key steps to get you moving to an innovative idea!
Online, virtual
Learn how to apply Design Thinking principles to tackle complex problems within your organization.
Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.
Apply and Become an Innovator!
Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first serve basis.
Learn more about our Membership Options here.
Location
Online, virtual.
By the end of the two-day Design Thinking Training, you will be able to:
Learn how to apply Design Thinking principles to tackle complex problems within your organization.
Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.
Apply and Become an Innovator!
Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first serve basis. Non-members will be contacted with additional informational regarding costs and to discuss membership registrations.
Learn more about our Membership Options here.
Location
Toronto, ON, Canada
By the end of the two-day Design Thinking Training, you will be able to:
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Our gift to you in these challenging times: Open and Free for Insurers, Reinsurers, Brokers, Insurance-Related Startups, and Academia.
Learn how to apply Design Thinking principles to tackle complex problems within your organization.
Design Thinking is a mindset and a process that helps you solve real industry problems by developing customer-focused solutions in a short amount of time. Design Thinking methodologies are already being in a variety of industries to innovate quickly, channel creativity and when used correctly, save a significant amount of time and money when launching new products or services. Join this workshop to learn the fundamental concepts of Design Thinking and experience the value of its methodologies through engaging, hands-on activities.
Apply and Become an Innovator!
Apply for this training by submitting this form. There are 15 spots available and enrollment is on a first-come-first-serve basis. Non-members will be contacted with additional information regarding costs and to discuss membership registrations.
Learn more about our Membership Options here.
Location
Toronto, ON, Canada
By the end of the two-day Design Thinking Training, you will be able to:
Blockchain has been one of the most talked-about technologies of 2017, with some even calling it the most revolutionary technology since the widespread use of the Internet.
How will blockchain technology affect the insurance group benefits coordination process?
Over the course of a 5-week sprint, Cookhouse Lab’s blockchain & group benefit coordination project team went on a mission to find out. Using the lab’s design-thinking methodology, the team identified key customer and business pain points within the current coordination of benefits journey, developed a future state blockchain-based process, and created a set of wireframes for the MVP. Finally, they were able to leverage resources from the project’s build partner, msg global, to build a final MVP based on their wireframes and processes.
The team’s MVP enables policyholders, covered by multiple insurance companies, to submit an extended healthcare claim (eg, vision, physio, massage) once to their primary provider. The claim will be adjudicated by the primary provider, then passed on via a blockchain to the secondary provider, who will adjudicate the claim for the remainder of the balance.
This MVP was built with Hyperledger Fabric and hosted on Amazon Web Services (AWS). The former is a blockchain framework implementation that was originally contributed by Digital Asset and IBM. This framework allows for various components, including consensus and membership services to be plug-and-play. The latter is a secure cloud computing service which provides the necessary database storage.
How will this blockchain MVP benefit group benefit coordination?
Although the benefits of this solution are primarily customer-focused, insurers will also undoubtedly gain from this technology. Here are two of the major ways in which this MVP will improve the group benefit process:
What are the limitations of blockchain?
While building an MVP for blockchain in a 5-week sprint is a huge accomplishment, it is still important to be aware of its limitations. This technology is still in its infancy, which means that development protocols are still being established and roadblocks are found often.
What’s next for blockchain technology?
While blockchain does have limitations, we can be optimistic in assuming the above issues will be rectified in due time. As the technology increases in sophistication, and as new consensus protocols are developed and implemented, blockchain will continue to become a more viable and efficient solution.
Ultimately, what it comes down to is that this technology offers a fantastic solution for transactions that take place across multiple parties. For this reason, and those detailed in the diagram below, blockchain lends itself well to solving the Coordination of Group Benefits use case.
Whenever a project comes to completion in Cookhouse Lab, organizations involved in the project assess the MVP internally before deciding on next steps. For this project, organizations will meet again in early 2018 to determine next steps.
We want to thank our participating members The Co-operators, Great West Life, Manulife and Sunlife on bringing their innovative minds together for this project! If your organization is interested in joining this group of innovators for the next steps for this project, please contact us.
But wait! This innovative fun doesn’t stop there. Cookhouse Lab is gearing up for 2018, and we’ve already planned some exciting sprints. Check them out!
Most manufacturers have announced plans to bring semi-autonomous vehicles to the market by 2020, but would you take your hands off your steering wheel while driving 100 km/h?
How would you behave if you were driving next to an autonomous vehicle? How will the relationship between auto insurers and manufacturers change when this technology is widely implemented?
Here is a glimpse of the project team’s progress so far.
Throughout this project, our main goal has been to explore how drivers will react to the boom of autonomous vehicles. The team’s mid-project problem statement has been iterated to:
“Drivers today are uncertain about the adoption or transition to autonomous vehicles”.
Focused on the barrier mentioned above, our conclusion is that the quicker drivers adopt autonomous vehicles today, the faster society can get past the “messy middle” transition period where vehicle collisions are projected to increase before dropping significantly when fully autonomous are widely adopted.
90% of collisions today are caused by human mistakes. A future with only partial adoption of autonomous vehicles would see the risk for auto insurance increase, given the uncertainty of how human drivers would react to self-driving behavior.
The hypothesis made was that the overall risk portfolio for auto insurers will reduce with the further adoption of self-driving capabilities.
One of the forerunners in autonomous vehicles is Tesla Motors, who introduced their auto-pilot autonomous technology in 2015. Tesla recently partnered with AVIVA in Canada to launch their joint InsurMyTelsa offering. It will be interesting to see how insurance companies interpret risk as more autonomous vehicles hit the road.
Exploring the evolving relationships between insurers and auto manufacturers, the project team set up an experiential day with GM to learn more about their semi-autonomous Cadillac CT6. The team wanted to explore potential partnerships that would allow for collaborative efforts to make driving safe while providing drivers additional peace of mind.
With insight from one of the main auto manufacturers, the project team is looking to iterate on their minimum viable product to incorporate the following:
A new and adaptive multi-factor autonomous vehicle risk rating that would have a dependency on the level of autonomy adopted
The valuation of the proposed solution to evaluate business viability
New ownership models that would move the autonomous vehicles conversation to autonomous transportation
In the 1960’s, the Jetsons graced the small screens of families around the world. Although I wasn’t around for the initial broadcast, I was fortunate enough to watch reruns. I didn’t own a car or even a license, but I was fascinated by how Elroy, the young boy on the show, was able to travel throughout his day without the need to drive. Elroy was able to do this by utilizing self-piloted personalized pods. Close to 60 years later, we are finally on the verge of significant self-driving capabilities in vehicles but there are still some intrinsic barriers in place and many questions to answer. Stay tuned for our final project MVP!
Want to join in on the innovation action?! Check out our upcoming innovation projects below: