Member Stories: Meet Abhi from HSB Canada

Member Stories Abhi Gupta

At Cookhouse Labs, we’ve worked closely with many members to successfully innovate within their organizations. In the next part of our Member Stories series, meet Abhi Gupta, Business Development Manager for Applied Technology at HSB Canada. Read about Abhi’s innovation journey below!

Abhi, thank you for joining us today! Before we dive into your experience with the Lab, let’s start with a quick introduction of yourself and HSB Canada.

I am a Business Development Manager for Applied Technology, which is a new part of HSB Canada. It’s part of the Leap initiative, which accelerates innovation for HSB Canada. As part of this initiative, we promote different kinds of technologies, especially for the insurance space, in the space of sensor-based devices. These are devices that help in communicating and minimizing losses for insurers, and so working with our clients and insurance companies is part of my responsibilities.

Thank you for sharing that! We were happy to see you quite a bit this year — you’re one of our active and engaged innovators. We’d love to know what inspired you to become an active participant!

HSB Canada has always fostered innovation and there is no better place to start than Applied Technology, because it’s all about innovation. We were looking for opportunities where we could collaborate with people who could help us and our teams think differently, and I found that perfect fit with Cookhouse Labs. You foster innovation like no other and you work in the insurance space, so in terms of synergies, that is the perfect fit. We want to collaborate and gain certain synergies and competencies, even in the way we do our business. That is the perfect driver for us!

Reflecting on your experience, what made you happiest when collaborating with us?

I would have to be biased and say that I loved the team! There are certain places that talk about innovation but are not really centric to innovation, but the Lab is one place that really fosters innovation in every sense of the word. I have been fortunate enough to be associated with Sven (Co-Founder of the Lab) and from personal testimonial, I can say that there have been times where I have reached Sven after-hours and he has been just as active. I talk about the entire team — you’re still happy to connect after-hours. I’m not trying to promote working after-hours; all I’m saying is that it’s just the spirit and the infectious enthusiasm that really talks to you about a certain place, location, or people, and we found all of that at Cookhouse Labs.

Thinking about your experience from a different point of view, what has surprised you most during this collaboration?

When you are looking to do business in a new way, you want to be pleasantly surprised. The biggest surprise was how exponentially beneficial these takeaways could be. I have attended workshops in the past in different organizations, but what I found extremely useful to us was the true spirit of working with teams. It’s because of all the amazing events that you do, where you put us in a time crunch so that we have to work very collaboratively as a team. The Lab is so great at putting everything together to create those kinds of workshops and tools, and it really helps someone who wants to learn about these new technologies, methodologies, and tools achieve this holistically. I talk particularly about Design Thinking, and I think using all these tools and bringing all these people together from different facets and industries to work and collaborate together, that creates magic really.

What is your favorite memory from your time with us?

I have to say, jogging down memory lane, that we stood second place at WinterHack 2020 — what could be a better memory than that, right? Competing with 11 other great organizations from all over the world and coming second — to this day I cherish this, and I’m not saying this because it was a victory, but because it was incredible how the team came together despite having disagreements and time crunches. Everything came together and was a beautiful symphony. How can you describe that? I think it speaks volumes when you’re doing something so beautifully in a team environment, and that’s what truly brings out the spirit of our organization: an organization like Cookhouse Labs.

On that note, what have you been able to achieve since attending these trainings and events?

I keep referencing the Design Thinking workshop, but I think it has had a huge impact compared to other workshops. Cookhouse Labs offers a better way to work towards creating more innovative insurance products and services, and so holistically I would say that it is fostering a different way of thinking about insurance, which is invaluable. The tools I have taken away from these workshops have helped me think innovatively, which is the first achievement.

The second is that these workshops have taught me how to create teams and work amazingly well and collaborate with teams. I do thank Cookhouse Labs for that skill, because I have always led teams, but I have never learned the skill and art of leading them so well, so thank you for that.

You have already recommended the Design Thinking training, but besides that, what trainings would you recommend to others?

There is a plethora of trainings that Cookhouse Labs does, and Design Thinking is just one of those. There are different kinds of sprints, where Cookhouse Labs helps companies collaborate and create better teams. The Lab will help you think about how to design a product or service, empathize with the customer, and understand the customers’ needs. I am extremely interested in attending one in the future myself.

In terms of the hackathons that the Lab hosts, those are great opportunities for people to come together to create something innovative. It gives you a different toolbox and mindset; I would never underestimate it because that is so invaluable. I also had the great opportunity to speak at the Back to Business Summit, and that was phenomenal because it gave us the opportunity to think from a customer’s perspective. Insurers are generally one arm’s length away from the customer, and in order to bridge that gap, there have to be different ways to engage with the customer. I think Cookhouse Labs really brings together the insurers and the customer, so hats off to you!

Final question: Is there anything you would like to add?

I just want to express my gratitude to Sven, Ibeth, yourself, and to the whole team. I really love to work with you, and I talk about HSB Canada as an organization. I have come across so many people, and they all have one thing to say: these workshops have added value. That automatically says to me that we feel really good about having an insurance partner of sorts that we can use as a springboard to reach higher levels of success in the future. That’s all thanks to all of you, so keep on doing the great work!

Abhi, thank you so much for sharing your thoughts and experiences with us. We enjoyed collaborating with you and HSB Canada in 2020 and we wish you all the best in 2021. We can’t wait to continue this collaboration with you in the New Year!